FAQs

Telephone 01483 727534

Showroom Open 9.30am – 5.30pm Monday to Friday, Saturday 10am – 4.30pm

During June, July and August our Saturday Opening Times will be 10am – 2pm

Welcome to Surrey Woodburners Limited

… where you are guaranteed a professional and
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Your Questions Answered…

What size stove will I need?
The size and output of your stove will of course depend on the size of your room and its insulation. Most stove manufacturers will quote output in KWs. A rough guide is to measure your room in metres then use this formula. length x width x height. This will give you the cubic meterage, and then divide by 14 to give you the KW output required
How much wood will I need?
From our experience one 5 kw stove heating a room for a winter season will use about 2 loads of good seasoned hard wood (this year a load is around £90 - £100) The better the quality of wood the less you will use and of course how much you use your stove will also affect your wood usage as will the length of the season!
Why does the glass of my wood burner go black?
Unseasoned wood All logs should be seasoned – that is cut, chopped and left to air – for at least 12 months to allow the moisture level to drop to around 18 – 20%. Investing in a moisture meter is a good idea . Incorrect use of airwash Most wood-burning stoves now come with an airwash system to discourage soot from settling on the glass. You should try to avoid closing the airwash vent completely when the stove is in use or the glass will blacken. Fuel touching the glass If the glass is blackening in just one or two areas rather than across its entire surface, it might be that you are overloading the stove or loading fuel too close to the glass, causing the fuel to burn against the glass.
Which are the best logs to burn in our wood burner?
All logs should be seasoned for at least one year, hardwood are the best such as Ash, Beech, Birch, poplar, Oak, Elm. (What woods to Burn ) or telephone us for our list of local recommended wood suppliers 01483 727534.
How often should I sweep my chimney/multifuel chimney liner?
Once a year is the norm. Telephone us for our recommended list of local chimney sweeps - 01483 727534.
What coal do I burn on my multi fuel wood burning stove?
Manufactured smokeless fuels such as Ecobritte, Homefire, Phurnacite or Anthracite Refer to the Solid Fuel website for full information http://www.solidfuel.co.uk/frame/800index.html
How do I clean the glass to my wood burning stove?
Branded glass cleaners can be used or a little tip is to dampen a cloth with water or vinegar and then use a little ash from the pan as the abrasive ...works a treat!
Can I connect my stove to a central heating system?
Many stoves have the option of a back boiler; this can provide hot water or link into a central heating circuit to distribute the heat around the house. There are a lot of safety implications with this sort of system and it is very important to use a good plumber or heating engineer with experience in this form of heating . Stoves with back boilers will give out approximately 1/3 less heat to the room so you may need a much larger stove to heat the room this may be a problem if the fireplace/chimney is not wide enough to take a larger stove.
Will a wood burner reduce my heating bill?
From our experience installing a wood or muilti-fuel stove can reduce your heating bills by as much as 1/3rd but of course it depends on how much you use your stove.
I do not have a chimney can I still have a wood burning stove?
Yes but you will need to install an insulated twin wall chimney system, which needs to project one metre above the roof. This can usually be fitted without the need for planning permission, but I would clear it with your neighbours first It’s easier to fit a twin wall system up an outside wall bending it around the gutter and soffits. It is far more challenging taking the flue directly up through the ceiling into the bedrooms above and the loft but it can be done. Any exposed flue in bedrooms or lofts will need to be boxed in or protected.
Wood-only or Multi-fuel?
Wood only stoves are designed to burn only wood, whilst multi-fuel stoves can burn both wood and smokeless fuels such as anthracite. It is not advisable to burn coal in a wood fuel stove because coal is very carcinogenic and over time could damage the stove. There are differences in the way wood and smokeless fuels burn; wood burns best on a bed of ash whilst the smokeless fuels burn better on a grate that lets more air in from underneath. Multi-fuel stoves are as a general rule less efficient than wood only stoves and the majority of people who buy a multi-fuel stove end up only burning wood. If you are intending on only burning wood, getting a dedicated wood-only stove is advisable. Also bear in mind that if you are buying a stove to be more environmentally friendly, smokeless fuels are not a carbon neutral fuel like wood. There are several stove manufacturers now producing stoves which can burn both wood or wood and coal. They have a grate (and ash pan) which is usual for a multi fuel stove but this can be closed providing the perfect solid base to burn just logs.
Does my chimney need lining?
A manufacturer will always recommend that for efficiency a liner is fitted with their stove. A stainless steel liner heats up quickly producing a draw which is needed to get the stove started and to keep the stove alight. You will use far less fuel warming up a stainless steel chimney than you would an unlined brick chimney. Safety is another very important reason to have a continual flue within a chimney which is sealed at the top and the bottom preventing flue gases leaking into your home.
Can I install a wood-stove if I live in a “Smoke Control Area”?
The new generation of wood-burners have cut emissions to virtually zero which means they can be installed in Smoke Control Areas. If you want to know if you live in a Smoke Control Area visit the UK Smoke Control Areas website http://www.airquality.co.uk/archive/smoke_control/locations.php Many of the latest wood stoves are DEFRA approved which means that they have been tested to exacting European standards for both heating efficiency and emissions and are approved for use in Smoke Control Areas. The UK Smoke Control Areas website also lists all the approved ‘exempt appliances’ (wood-burners) which are authorised for use in Smoke Control Areas http://www.uksmokecontrolareas.co.uk/appliances.php
Which Are Best Steel Or Cast Iron Stoves?
There isn't really a difference in heat output between a steel stove and a cast iron stove, just how the stove gives out its heat. A cast iron stove takes longer to heat up but will give out heat long after the fire has died down whereas a cast iron stove heats up much more quickly but gets cold more quickly. Generally a steel stove is more expensive to buy, but can be more decorative as each panel is cast separately.
What is a Convection Stove?
These stoves are becoming very popular especially in the free standing environments. A convection stove has a double layer built on each side which naturally allows the hot air to rise and escape into the room. The other great advantage of this double layer is that it means the distance to combustibles is greatly reduced to 100 – 150mm.